Privacy Policy

Introduction

Welcome to Davar Respond ("Davar Respond", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Facebook and Instagram automated response management system. Davar Respond helps businesses and content creators manage their social media interactions by providing automated replies to comments and messages. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account through Facebook OAuth
• Connect your Facebook or Instagram pages
• Configure auto-reply settings
• Contact us for support

This information may include:

• Facebook user ID and profile information (name, email, profile picture)
• Connected Facebook and Instagram page information
• Auto-reply configurations and templates
• Comment and message data for processing auto-replies
• Usage analytics and performance metrics

Automatically Collected Information

We automatically collect certain information when you use our service:

• IP address and device information
• Browser type and version
• Usage patterns and preferences
• Webhook data from Facebook/Instagram
• System logs and error reports

How We Use Your Information

Davar Respond uses the collected information for the following purposes:

• Automated Response Service: To provide and maintain our intelligent auto-reply functionality for your Facebook and Instagram content
• Account Management: To manage your Davar Respond account and authenticate your identity through Facebook OAuth
• Real-time Processing: To monitor comments and messages in real-time and deliver automated responses based on your configured settings
• Page Synchronization: To sync your connected Facebook and Instagram pages, posts, and engagement data
• Performance Analytics: To analyze response effectiveness and provide insights to improve your social media engagement
• Communication: To send you important service updates, notifications, and account-related communications
• Customer Support: To provide technical support and respond to service-related inquiries
• Security & Compliance: To protect against unauthorized access, fraud, and ensure compliance with platform policies

Information Sharing and Disclosure

Davar Respond does not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Facebook/Meta Platform Integration

As an authorized Facebook/Instagram application, Davar Respond shares necessary information with Facebook/Meta to:

• Authenticate your account through secure Facebook OAuth protocols
• Access your authorized Facebook and Instagram pages and content
• Post automated replies to comments and messages on your behalf
• Receive real-time webhook notifications for immediate response processing
• Comply with Facebook's Platform Policies and Terms of Service

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and maintaining our servers
• Database management and backup services
• Analytics and performance monitoring
• Email delivery services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and property
• Prevention of fraud or illegal activities

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data is stored in secure, encrypted databases
• Regular Audits: We regularly review and update our security practices
• Session Security: Secure session management with HTTP-only cookies

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze usage patterns and improve performance
• Provide personalized experiences

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our service.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice on our service

Your continued use of the service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: